We typically respond to messages in 60 minutes or sooner between 9:00 AM ‑ 6:00 PM Eastern (UTC‑4), but can take up to ~1 business day. Please check your spam folder or send us another message (and double check your email address) if you haven't heard from us!

Please note that we are based in Toronto, Canada, and responses may be a bit delayed during the following days:

January 1 (New Year's Day)
February 21 (Family Day)
Friday, April 15 (Good Friday)
May 22 (Victoria Day)
July 1 (Canada Day)
September 4 (Labour Day)
October 9 (Thanksgiving Day)
December 25 (Christmas Day)
December 26 (Boxing Day)
December 31 (New Year's Eve)

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