We typically respond to messages in 60 minutes or sooner between 9:00 AM ‑ 6:00 PM Eastern (UTC‑4), but can take up to ~1 business day. Please check your spam folder or send us another message (and double check your email address) if you haven't heard from us!

Please note that we are based in Ontario, Canada, and responses may be a bit delayed during the following days:

2020
Wednesday, January 1 (New Year's Day)
Monday, February 17 (Family Day)
Friday, April 10 (Good Friday)
Monday, May 18 (Victoria Day)
Wednesday, July 1 (Canada Day)
Monday, August 3 (Civic Holiday)
Monday, September 7 (Labour Day)
Monday, October 12 (Thanksgiving Day)
Friday, December 25 (Christmas Day)
Monday, December 28 (Boxing Day)
Thursday, December 31 (New Year's Eve)

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